When is the last time that you got really good service?
I got some incredible service yesterday that got me thinking about how it could make us compelling heralds for Jesus.
I was in a slight panic the last few days. I logged into this website to discover that it was down…inaccessible. My domain, kevingreenwired.com, had expired. Unfortunately, it wasn’t as simple as renewing the domain name. There was a complex set of issues that I won’t even try to explain. The main thing to understand was that I didn’t know what to do and no one else seemed to know either. That is a bad feeling.
Finally, a friend sent me in a new direction. I made a call and got the best service of my life. The guy at wildwestdomains.com saved my bacon. Here are a few things I learned about service.
Good service means that you don’t make other people feel stupid.
When you are in the position to help someone, you often have some knowledge or ability that the one you are serving lacks. When we serve well, we don’t make people feel like less. I’ll admit, I’ve done it.
“What? You don’t know how to do that?”
Whether you are serving someone in your work, at church or a neighbor that needs a hand, don’t embarrass them for what they don’t know. That is a pride move that doesn’t reflect well on you or Jesus. My guy at wildwestdomains.com never gave me any indication that he thought I was dumb. He could have. In regard to internet tech, he would be right. I am dumb. But instead, he gave me respect and walked me through step by step.
Good service means that you don’t give up on people.
When I was on the phone with my service provider, I was jumping between computer screens and web-sites, trying to find the pertinent information. Several times I couldn’t figure it out. I wouldn’t have blamed him for giving up and saying that he couldn’t help me. I felt so bad that I even gave him the opportunity to bail on me. He didn’t. He remained patient and helped me find what I needed. I was so thankful.
A lot of times, I am willing to serve someone, but when it’s not working, it’s up to them to figure it out. That’s not good enough. We need to serve people with a determination to get them what they need. Jesus sure did that. The cross should serve as a symbol to us of incredible sacrifice and service for people who repeatedly fail to get it right. People like us.
Good service means that you are prepared to serve well.
It’s frustrating when you need help and the person that is supposed to be able to give you that help seems as lost as you. You’ve been there, right? My guy at wildwestdomains.com knew his stuff. Not once was he uncertain or unable. He got the job done. I love people who know how to get the job done. I feel good when I know how to get the job done. When we are in a service position, we need to devote ourselves to our task. We need to make sure that we are equipped to truly help people. When you are able to give service that blows away peoples expectations, that will say a lot for your business, your church or just your own character.
Sometimes we think that showing up is enough. This is especially true in churches. Showing up ill prepared to serve well does more harm than good. No one is impressed and people should always be impressed with Jesus. Give people more than they expect.
Why does all this matter?
It matters because when you serve people in the name of Jesus, it points people to him. Check out 1 Peter 4:11
“If anyone speaks, they should do so as one who speaks the very words of God. If anyone serves, they should do so with the strength God provides, so that in all things God may be praised through Jesus Christ. To him be the glory and the power for ever and ever. Amen.”
When we server people in the name and strength and power of Jesus, God gets praised. God get’s credit. God get’s glory.
We live in a world that demands more than words. If we want people to discover life in Jesus Christ, we can play a huge role simply through good service. Good service at work. Good service at home. Good service in your community. Good service at church. Good service wherever you are. You might think of it as loving people with all your heart, with all your soul and with all your mind.
The powerful thing about serving people well is that it is so rare. We don’t see it that often. I cannot describe how happy I was when my website went back online. It was pure joy. It happened because one guy at wildwestdomains.com served me really, really well. I’m writing about it in my blog. I wrote a review for them. I’m going to send a note to my guy’s supervisor. I am an enthusiastic evangelist for wildwestdomains.com.
What if people received that kind of service in the name of Jesus?
What if you loved someone that well?
What if you cared for someone that completely?
What if people walked out of your church amazed at how everyone took care of them?
You might become a great evangelist simply by what you do.